Video Not Playing
What to do if a video won't load or play.
If you're having trouble playing a video, try these steps:
- Check your internet connection — Ensure you have a stable internet connection (5+ Mbps recommended for video streaming).
- Refresh the page — Sometimes a simple refresh resolves loading issues.
- Clear your browser cache — Outdated cached data can cause playback problems.
- Try a different browser — We recommend Chrome, Firefox, Safari, or Edge (latest versions).
- Disable browser extensions — Ad blockers or privacy extensions may interfere with video playback.
- Check your device — Ensure your browser is up to date.
If the problem persists, please contact support with details about your browser and device.